Phone Support Officer 651
| Job Type | Full Time |
|---|---|
| Job Function | Customer Service |
| Position Level | Fresh/Entry Level |
| Year of Experience | < 2 years |
| Qualification | Bachelor's Degree |
| Preferred Gender | Any Gender |
| Age | 18 - 50 year old |
| Working Day | 5 (1/2)-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | |
| Posted Date | 26 Apr 2024 |
- English,
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
• Associate or Bachelor Degree in information technology or other related fields
• Fresh Graduate students are encouraged to apply
• Able to speak English, Chinese speaking is a plus
• Knowledge of Computer (Word, Excel, Power point)
• Honest, flexible, Responsible, Hardworking, able to work under pressure
• Available to stand by and work on rotations
• Willing to work with customer complaints, and feedback.
• Fresh Graduate students are encouraged to apply
• Able to speak English, Chinese speaking is a plus
• Knowledge of Computer (Word, Excel, Power point)
• Honest, flexible, Responsible, Hardworking, able to work under pressure
• Available to stand by and work on rotations
• Willing to work with customer complaints, and feedback.
| Company Name | MekongNet |
|---|---|
| Industry | Telecomunication |
| Location | AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd., Phnom Penh,Phnom Penh |
| Contact Person | |
| Contact Number | 081 831 516 / 061 226 648 |
| Contact Email | career@mekongnet.com.kh |
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